Q. Is ordering online secure?
A. Yes, absolutely. We take the utmost care with the personal and payment information you provide when placing an order on our website. All data is securely encrypted and accessible only to authorized staff. We also keep our team fully updated on our privacy and security protocols. If you have any concerns, feel free to contact us at
📩 fragranceapak.official@gmail.com
Q. How do I place my order?
A. Placing an order on Fragrancea is easy:
- Browse our collection and click on the product you wish to buy.
- Click the “Add to Cart” button.
- Add more products if you wish by repeating the above step.
- Click on the “Cart” icon in the menu bar.
- Review your order and click “Proceed to Checkout.”
- Fill in your billing and shipping details.
- Confirm your order details and click “Place Order.”
- You’ll receive a confirmation email shortly after.
Payment can be made via Cash on Delivery (COD) or other available methods at checkout.
Q. How do I cancel an order on Fragrancea?
A. You can cancel your order in the following ways:
- Log in to your account and cancel from your order dashboard (if available).
- If you checked out as a guest, simply call our helpline during working hours.
- You can also cancel during the final confirmation call from our team.
Q. What is your return policy?
A. Please refer to our [Return Policy] page for complete details. We accept returns within 15 days, provided certain conditions are met.
Q. What is your refund policy?
A. Kindly visit our [Refund Policy] page for detailed information. Refunds are typically processed within 15 business days after inspection.
Q. What is your shipping cost?
A. We currently offer Free Shipping across Pakistan — no hidden fees.
Q. Which courier service do you use?
A. We use "TCS and Leopards Courier" to ensure safe and timely delivery of your orders.
Q. How long does delivery take?
A. Once your order is confirmed, we aim to deliver it within 2–5 working days, depending on your location.
Q. Can I order a product that is out of stock?
A. Yes, you can pre-order out-of-stock items by contacting us directly via call or email. Our team will assist you with availability and expected restock dates.